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#1 Cochran Volkswagen Wexford

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended additional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn’t arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

worst service ever! Went two days in a row for there quick service oil change and they told me i had to come back. Went again the next day said they had no available appointment!! It’s suppose to be no appointment needed!!!! Will never go back to this location!!

Do not go here. I went in April because I was experiencing car troubles. I have some mechanical knowledge but it is not extensive. I was out of my hometown where the mechanics I trust are, and I paid a pretty penny for a full diagnostic review of both the electrical and the body of the car. I was there for six hours, paid an outrageous amount, and that would have been fine if it had fixed the problem in my car. But it didn't. And it didn't even diagnose the problems I was having well. I continued to have problems with my car, went back to my hometown and had my mechanics look at it. Brakes were almost completely rusted out, which should have been caught since brakes don't just rust out in 1-2 months. The map sensor which was supposedly rewired and replaced needed to be replaced--and my mechanics even double checked that after they learned it had been replaced not even 2 months prior. I felt very taken advantage of when I took my car in for service and ultimately felt robbed because I spent good money and thought it was being put to good use when, in fact, it was not. If you need to service your VW, please look elsewhere

STAY AWAY from this place unless you want to get lied to and jerked around. A salesman name ***BRUCE*** pulled a really dirty move and sold the car that I was the first person to show interest in while showing no remorse or apology to me whatsoever and acted like nothing ever happened. WORST EXPERIENCE OF MY LIFE.

This was a very easy car buying experience for our Volkswagen Tiguan. Scott and the team were always very quick to respond and make the process go quickly.

Our sales person was fantastic. He listened to and addressed all of our concerns immediately with no hassle. Negotiating the deal was a breeze because they were well prepared and offered fair market price, fees, and financing right out of the gate. The entire process was streamlined and efficient. Me and my wife normally hate car shopping, but this experience was pleasant we walked away impressed. I would 100 percent do business with this dealership again.

The salesperson who assisted me, Joe, went out of his way to find me the perfect vehicle down to every detail! I could not have made a better choice than to work with him. Totally painless and everything was taken care of so quickly. Love my new Tiguan!

I inquired about a Golf R with Joe. A few weeks later I inquired about the new Gti Rabbit. Joe saw my inquiry and reached out to me. He had the Gti prepped and ready for a test drive the same day it arrived at the dealership. I left a deposit to pick the car up at a later date. Considering the car could have been sold in a day I was very thankful that Joe held the car for me. The buying process was also easy and fast.

The whole process was quick and easy when helped by Joseph. He was very personable, competent, and proficient. It is less than desirable to sit in a dealership for hours during this process. Joseph worked quickly and kept us laughing while doing so.

Joe and the dealership were terrific to deal with while buying a used car! The only hassle was the warrantee conversation, but that is typical for any dealer when purchasing a used car. There was no second key for the car, and they made it right at no expense to me. I'm looking forward to working with them in the future.

Seth went above and beyond with finding us a Jetta we wanted! We couldn't be more happier right now! The whole process of purchasing a brand new car was very smooth. Thank you Seth for everything!!!

The dealership was very efficient through the sales process and were very helpful, transparent, and honest. Financing process was explained well and the service was excellent

Traded in a Nissan Altima for a Volkswagen Golf. Great price, trade in value and Joe helped move things quickly. Signing and warranty explanation process was thorough.

Traded-in my old Subaru Forester and got the new Tiguan. Happy with prices, services, offers etc. Will recommend this dealership to all my friends.

Joe was great however there was a big lack of communication between the sales and service departments that delayed the delivery of my car a little nerve racking when you are spending such a large amount of money