Customer Testimonials

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Yelp May 21, 2019
 

Very courteous service staff. They helped me out with an issue with my brakes in exactly the time frame they gave me. They're now the closest one to me since the Volkswagen sealer in Monroeville isn't a Volkswagen dealer, let alone under Cochran ownership anymore, and they are the best I've dealt with. They really know what they are doing.

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Google May 20, 2019
 
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Cargurus May 14, 2019
 

Very nice salesman. The car was not what we were looking for.

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Google May 13, 2019
 

The place is rather nice and the people who were working there when I was in were very nice and the service was great the only thing that would improve things is if they had more than two restrooms

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Yelp May 2, 2019
 

Seth is the guy you want to ask for when buying at Cochran Wexford. Had a very pleasant experience buying and trading here.  Seth was incredibly knowledgeable, and made the car buying process fun, easy and exciting.  Even on his days off he would respond to messages about questions I had and kept me up to date on the status of our vehicle since it was coming from a dealership 3 hours away.  We ran into some snags regarding a computer module that needed to be fixed (due to the dealer they were bringing the car from) he kept me updated on the status and was very forthcoming about problems we were facing and apologized the original delivery date was postponed.  Typically most dealers would not go to this length, and thus being probably one of the most positive experiences I've had.   Do yourself a favor, if you haven't looked at VW or not sure about Cochran Wexford, go there, ask for Seth and he will go above and beyond.  Shout out to Jay the Manager as well.  He was awesome too.

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Yelp Apr 29, 2019
 

So here's my story.  I have renewed faith in Cochran VW Northhills, here's why.  I purchased my VW Eos 6 years ago, my second VW convertible my first being a 1972 bug!  In my neighborhood I'm most certainly know as the lady with the blue convertible who has her top down in the cold weather (47 degrees is my limit)  and music turned up. I have been seen  getting caught in a shower or two as well with the top down.  Once I had to use my umbrella until I could find a place to pull over and get the top up, but that's a story for another day. On this day I made my way to work one day with my top down, pulled in and parked, ready to put up the top and it was stuck.  At that moment knowing I needed to take her in to get fixed I drove to Cochran VW, walked in and told Joe my story. You know it... I needed to get to work her top was stuck open and I needed to get to work! Joe took pity on me, he was so nice saw I was slightly distraught and worried it would rain on my car.  He came to my rescue and gave me a loaner ( I've never been offered 1 before) let me know they we're super backed up with appts. And it could take a couple of weeks, the look on my face said it all..where would they keep her? Joe promised he would make a place for my car inside and keep her there until they could get a look at her.  It did take a couple of weeks, and I have separation anxiety but then Chris called to let me know they found the problem... not only did he say they would have it for me on a couple of days he also asked if there was anything else I might need looked at. Now I didn't think it was very fair to ask Chris to look at anything else when I knew they were backed up, but Chris said "let's get it looked at while she is here." I was so pleased I spilled everything I thought I needed. She was fixed in two days, and now we are back together again with the top down when the sun is out or there is no rain and the temp is at least 47 degrees. Thank you so very much Joe & Chris! You may both call me Windie instead of Mrs King!

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Cargurus Apr 15, 2019
 

All of the staff was nice and helpful and made the buying experience a good one.

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Yelp Apr 3, 2019
 

Traded in my Jeep on a Jetta GLI.  Was so happy with the experience and with the car that I then went back with my wife to trade her Honda in, also on a Jetta GLI.  We felt like we were able to negotiate good deals both times.  Our salesman, Brian Bennett suggested we race them, LOL!!  We won't do that because my wife would win but these cars look super awesome side by side in our garage:)

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Cars Apr 3, 2019
 

Traded in my Jeep on a Jetta GLI. Was so happy with the experience and with the car that I then went back with my wife to trade her Honda in, also on a Jetta GLI. We felt like we were able to negotiate good deals both times. Our salesman, Brian Bennett suggested we race them, LOL!! We won't do that because my wife would win but these cars look super awesome side by side in our garage:)

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Yelp Mar 30, 2019
 

Easily booked my appointment online and took my car in for its first oil change and tire rotation. During my appointment, I was able to wait in the customer lounge which was stocked with snacks and drinks and had complimentary phone chargers and big, comfy chairs to sit in. About an hour later, a guy from the service department came and got me, letting me know my car was finished. The oil change ended up being free and the tire rotation didn't cost anything extra! They assured me if anything else seemed wrong with the vehicle, to give them a call. The car was warmed up and ready to go after I checked out. This was my first trip to this service center but I'll definitely return in the future. Cochran really understands customer service and goes the extra mile to prove it. I highly recommend them.

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