I had a very good experience buying a certified pre-owned car here.Okay, I'm a "car guy" and an engineer, so I'm very picky about car buying. But these guys just do what they say they'll do, and it works well.First off, Sales: Their sales people did NOT try to "sell" me anything. Instead, they facilitated my buying process. This is what I want. So this is very good.Next, they have the cars they say they have, and they are clean and ready to go. I was looking specifically at one and two year old CPO cars, so what I saw was almost new. Still, they are well prepped with no surprises.Finally, the "closing process" at any dealership requires a second visit (after sales) with the "finance manager," who tries to sell you paint sealant, wheel insurance, pre-paid maintenance, etc. I had limited time on a Saturday afternoon, so I told him "I know you have a job to do, but I'm not interested in anything else, so can we go fast?" He did. 15 minutes, very limited and quick "sales pitches" (which he's required by his employer to do), and we were all done.So I still suggest you do all your homework in advance. But beyond that, I found this dealership to be very good, trustworthy, and easy to do business with.I worked with Joe S. in sales, who was very good.
I have never been to a more professional, efficient, and knowledgeable service center. Karissa, my service manager, was extremely helpful and kind to walk-through each step of my service and answer all of my questions. Every time I drop my car off, I utilize the shuttle service for work. It has always been convenient for me to be able to rely on their shuttle service rather than bother someone to pick me up for work. I will not take my Volkswagen to any other service department other than #1 Cochran Volkswagen of North Hills.
Even though the dealership was busy with other customers looking at cars and buying cars Seth made sure to help me with my car buying experience. I am in love with my new Jetta! It's good to be in another Jetta again!
Great experience getting the car we wanted. Will Curtis provided great service and made the process seamless as could be.Thanks again Will.
This was by far the best car buying experience. We didn’t get the run around. Will Curtis was great. He knew what we wanted and got the job done.
Buying a car can be a super stressful situation but they made it easy! There was zero pressure and I was provided honest advise based on my needs and not on how much money they wanted to make. Seth was absolutely wonderful to work with. He was knowledgeable, patient, and made sure I got exactly what I was looking for. Dave in finance was great too. I couldn't have asked for a smoother car purchase. I will definitely go back for future purchases.
Eclectic and Expedited service. The process took twice the original anticipated time, but for more than four fold the value. Thank you again Joe (and staff)!
Karissa is just amazing to work with! She is always very prompt and courteous! Definitely recommend having your car serviced here!
Joe was super knowledgeable about the car I wanted to buy, he literally had me sold in less than 10 minutes. The special leasing deals that VW offers just cannot be beat. I'm in love with my Jetta! I'd highly recommend this dealership!
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